Tori AI is a proprietary voice ordering technology developed by OpenCity, aimed at enhancing the drive-thru and fast food ordering experience. It allows customers to place verbal orders as they would with a human, focusing on improved efficiency and reduced error rates. The system automatically listens to and processes orders, integrating them into the restaurant’s system for near-instant processing. Tori AI’s introduction into restaurants like Panera Bread has shown potential in streamlining operations, allowing staff to focus on other tasks to enhance customer service and operational efficiency. However, specific details on pros and cons, use cases beyond the initial implementations, and pricing information were not provided in the sources reviewed.
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