Ivo.ai, also known as Aivo, is a platform that offers conversational AI solutions designed to automate customer experiences. The suite includes various tools like AgentBot for automated chat assistance, Live for omnichannel live chat with AI support, and Engage for creating WhatsApp campaigns. Aivo is useful in various industries such as banking, commerce, and telecommunications, offering 24/7 customer service automation.
Pros:
- Offers a wide range of integrations with existing tech stacks.
- Supports multiple digital channels for broad accessibility.
- Enhances customer engagement through automated, AI-driven interactions.
Cons:
- As a specialized AI platform, it might require some technical know-how to integrate and optimize fully.
Use Cases:
- Automating customer service inquiries in banking.
- Managing eCommerce customer interactions.
- Handling telecommunications customer support.
Pricing:
- Specific pricing details are not provided directly on their website; interested parties need to contact Aivo for a customized quote based on their specific needs.
