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What is Chat Summary for LiveChat, pros and cons, use cases and prices
Chat Summary for LiveChat is an AI-powered tool that quickly comprehends chat transcripts to provide a concise summary of the conversation.
Pros:
1. Saves time by summarizing lengthy chat transcripts.
2. Allows for quick review of important details and key points.
3. Helps improve efficiency in handling customer inquiries.
4. Intuitive interface for easy use.
Cons:
1. May not capture all nuances and details of the conversation.
2. Limited customization options for the summary format.
Use cases:
1. Customer service teams can use Chat Summary to quickly review and respond to customer inquiries.
2. Sales teams can use it to capture important customer details and preferences from chat conversations.
Prices:
Chat Summary for LiveChat is available as an add-on feature for LiveChat at an additional cost of $20 per month.
In conclusion, Chat Summary for LiveChat is a valuable tool for businesses looking to streamline their chat communication processes and improve customer service efficiency.
